1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Password (encrypted)
- Billing information (processed securely by Stripe)
Property and Tenant Data
To provide the Service, you may enter:
- Property addresses and unit details
- Tenant names and contact information
- Lease terms and rent amounts
- Payment records
- Notices and correspondence
Usage Data
We automatically collect:
- Log data (IP address, browser type, pages visited)
- Device information
- Feature usage statistics
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process payments and manage subscriptions
- Send service-related communications
- Improve and develop new features
- Respond to support requests
- Comply with legal obligations
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use secure cloud infrastructure with regular backups. Access to your data is restricted to authorized personnel only.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Payment processors (Stripe), hosting providers, and analytics services
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger or acquisition (with notice)
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data
- Opt out of marketing communications
To exercise these rights, contact us at privacy@ontariolandlord.ca.
6. Data Retention
We retain your data for as long as your account is active. After account deletion, we may retain certain data for legal compliance purposes for up to 7 years.
7. Cookies
We use cookies for:
- Authentication and session management
- Preferences and settings
- Analytics (to understand how the Service is used)
You can control cookies through your browser settings.
8. Children's Privacy
The Service is not intended for users under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
10. Contact Us
For privacy-related questions, contact us at privacy@ontariolandlord.ca